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Travel Stress Index: The Hidden Costs of Business Travel
April 16, 2013
Previous studies have reported on the harmful effects of increased stress on productivity [Refs. 2-3]. Stress prevention was found not only to reduce costs but also to improve productivity [Ref. 4]. Addressing stress is thus fundamental not only to a company’s duty of care responsibilities but also as a strategic component to managing the workforce.
The highlights of this study are the following:
1 - “Putting a metric behind a feeling”: to our knowledge, this study is the first to examine and to quantify to what extent stress occurs during the different stages of a given business trip.
2 - Taking a big data approach: 15.3 million air transactions from CWT’s global client base were used, in conjunction with other sources of information from within CWT as well as external data.
3 - Defining a new set of key performance indicators: in order to quantify the hidden costs of business travel, we conceived a set of metrics to measure successful travel management.
Understanding the mechanism of stress and its impact on both a traveler and the wider organization sets a new frontier in business travel optimization.
CWT Travel Stress Index: The Hidden Costs of Business Travel
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